Business Phone System VoIP Features VoIP Telephony

Connecting Business

Screenshot (101)ff Business Phone System VoIP Features

Xcess Telecom’s VoIP telephony has many advantages over standard telephone lines and these include:


Call Forward	Be sure not to miss important calls. Forward calls to another extension or even to your mobile phone.
Call Parking	Calls can be parked in a private lot and picked up later according to the parking lot preferences.
Call Pickup	Call pickup gives you the ability to pick up calls ringing at other extensions.
Call Queue Reporting	The detailed call queue reports and statistics are vital for office call monitoring. The performance indicators, including call report, answered / unanswered calls report, agent report, status report, help management optimize human resources and business processes.
Call Queues	Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize resources utilization, improve customer satisfaction, and even guarantee SLA terms.
Call Recording	Call recording can be on-demand or always on and comes with a searchable database.
Call Transfers	Calls can be transferred between system extensions or even to public phone numbers.
CMS Integration	Hosted telephony integration with your Content Management System provides the user with click to call and screen pop of contact details.
Conference Facility	Businesses can schedule and have multiple conferences on their conference number. It supports one-time and recurring conferences. Conference participants can authenticate when they connect to the conference server.
DID Number Management	Choose from a number of local and national numbers for your business. Choose freephone or NGN numbers for special marketing campaigns.
Do Not Disturb (DND)	When you are busy, make sure that nobody will disturb you. This feature can be enabled and disabled from the phone terminal.
Fax Inbound and Outbound	Send and receive faxes without any problem even on poor quality connections. The fully-featured fax server can receive and send faxes over the email or using the web management interface.
Follow Me	The extension owner's mobile phone, home phone and office phone can ring in the same time as the extension is called. The caller is connected with the phone that first answers.
Hunt Groups	Allocate calls to your staff on a longest idle, round robin, sequential, random or top down basis.
Incoming Call Rules	Improves privacy protection, automates tasks, and increases user's productivity. Filter incoming calls based on CallerID and time of call, using rules that can perform a set of predefined actions.
IVR Auto Attended	Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction and give your organisation a greater appearance and corporate feel to new and existing clients.
Music on hold Management	The music on hold can be help promote your company products and services.
Presence	Allows extensions to monitor the status of other extensions. Phones can be configured to display numbers on screens.
Ring All	When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.
SIP Trunking	SIP trunking capabilities on extension level. Contact-pro hosted telephony end-users can connect their PBX to Contact-pro hosted telephony server.
Voicemail	Answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email.

For more information on Business Phone Systems Features, please call us today on:

0330 124 0701

(Calls to 03 numbers cost no more than a national rate call to an 01 or 02 number and will count towards any inclusive minutes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.)